PlayFriends User Agreement

5.3 Host Agency Payments & Responsibilities

Certain Hosts may be associated with Host Agencies.

• A Host Agency is an independent third-party entity that manages its own talent.
  
  
• PlayFriends does not pay individual Hosts directly for hosting or activity on the Services.
  
  
• PlayFriends may pay Host Agencies based on contractual arrangements between PlayFriends and the Agency, and Agencies alone decide whether, how, and how much to compensate their Hosts.
  
  
• Any compensation paid by PlayFriends to a Host Agency is a business-to-business payment, not a redemption, cash-out, or withdrawal of Virtual Items by individual users.
  
  

Host Agencies—not PlayFriends—are responsible for:

• KYC/identity verification of their talent,
  
  
• regulatory and licensing compliance (if any),
  
  
• tax obligations related to their business and their talent, and
  
  
• compensating their Hosts.
  
  

Hosts must resolve compensation and employment-related disputes directly with their Agency, not with PlayFriends.

Nothing in this Agreement creates an employment, contractor, or partnership relationship between PlayFriends and any individual Host.

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5.4 Offline Interactions & Safety

The Services are intended for online entertainment and social interaction only.

You must not use the Services to:

• offer or request escorting, prostitution, or other sexual services (whether online or offline),
  
  
• arrange paid offline meetings (including “paid dates,” “private sessions,” or similar), or
  
  
• solicit or accept payment or Virtual Items in exchange for activities primarily conducted off-platform.
  
  

If you choose to meet or interact with another user offline or outside the Services, you do so at your own risk. PlayFriends does not screen users for offline interactions and is not responsible for any harm, loss, or dispute arising from such interactions. You should always use caution and follow safety best practices.

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6. Prohibited Conduct & Content

You agree to use the Services in compliance with this Agreement, the Community Guidelines, the Child Safety Policy, and all applicable laws.

You must not:

6.1 Illegal, Harmful, or Abusive Content

• post, share, or transmit any content that is unlawful, hateful, harassing, defamatory, discriminatory, or incites violence;
  
  
• promote or depict self-harm, suicide, terrorism, or violent extremism;
  
  
• post or solicit sexual content involving minors, including AI-generated or stylized depictions of minors or persons who appear underage;
  
  
• depict child nudity, sexualized portrayals of minors, or role-play scenarios that fetishize minors;
  
  
• promote harmful or dangerous acts involving minors (e.g., self-harm, substance abuse, criminal activities).
  
  

We maintain a zero-tolerance policy for child sexual exploitation and abuse. As described in the Child Safety Policy, we will report apparent violations to relevant authorities and child protection organizations where required or permitted by law.

6.2 Sexual Content & Adult Services

You must not:

• use the Services to offer, promote, or request prostitution, escorting, or commercial sexual services (including through coded terms such as “GFE,” “P2P,” or similar);
  
  
• share explicit sexual content that violates our Community Guidelines;
  
  
• use the Services for any form of trafficking or exploitation.
  
  

6.3 Privacy & Recording

You must not:

• dox, stalk, or otherwise invade another person’s privacy;
  
  
• collect or attempt to collect personal data from other users without their explicit consent;
  
  
• record, save, or distribute voice or video interactions without the explicit consent of all participants, except where allowed by applicable law and clearly disclosed to all parties.
  
  

You are solely responsible for complying with any local law requiring one-party or all-party consent to recordings.

PlayFriends may, in accordance with our Privacy Policy, record or retain certain communications (e.g., audio snippets, logs, or metadata) for moderation, safety, and service improvement. Our recording or monitoring does not grant you any right to record others without consent.

6.4 Integrity, Security & Misuse

You must not:

• interfere with or circumvent any security, integrity, or access control measures;
  
  
• reverse-engineer, decompile, or disassemble any part of the Services except where permitted by mandatory law;
  
  
• introduce malware, bots, or harmful code;
  
  
• disrupt or overload servers, networks, or voice rooms (e.g., spam, hate raids, botting);
  
  
• use automation, scripts, or scrapers to farm XP, rewards, or Virtual Items;
  
  
• manipulate identifiers or spoof the origin of any content or communication;
  
  
• bypass account bans or restrictions by creating new accounts.
  
  

6.5 Off-Platform Transactions & Gambling

You must not:

• buy, sell, trade, or transfer accounts or Virtual Items (defined below) outside the Services;
  
  
• use the Services to facilitate unlicensed gambling, money laundering, or illegal financial activity;
  
  

use the Services for any activity that violates applicable financial, securities, or consumer laws.

7. Virtual Items & Rewards 

7.1 Definition of Virtual Items

The Services may offer access to virtual currencies and items, including:

• Diamonds,
  
  
• Gifts, stickers, and effects,
  
  
• Charms, XP, and any other in-app points, credits, or digital rewards,
  
  

(collectively, “Virtual Items”).

7.2 Nature of Virtual Items

You acknowledge and agree that:

• Virtual Items are digital content and licenses, not money or property.
  
  
• Virtual Items are licensed, not sold, and you obtain a limited, personal, revocable, non-exclusive, non-transferable license to use them within the Services in accordance with this Agreement.
  
  
• Virtual Items have no real-world monetary value and do not represent any deposit, stored value, or security.
  
  
• Virtual Items cannot be redeemed, withdrawn, or converted into real currency, cryptocurrency, or any other financial instrument, nor exchanged for any financial return or store of value from PlayFriends or any third party.
  
  
• PlayFriends does not operate a bank, money-remittance, e-money, or other regulated financial services business in connection with Virtual Items.
  
  

You must not treat Virtual Items as an investment or as a means of earning any guaranteed income.

7.3 Acquisition & Use of Virtual Items

• You may purchase Diamonds or other paid Virtual Items using approved payment methods.
  
  
• You may use Diamonds to send Gifts or access features we describe in the Services.
  
  
• We may allow certain in-app actions (such as receiving Gifts) to result in Charms, XP, or other Virtual Items being attributed to your account.
  
  

Our current rates, rules, and mechanics for Virtual Items (including how Diamonds are consumed, and how Charms or XP are allocated) are described in the Services and may change from time to time.

7.4 No Redemption, Cash-Out, or Earnings Guarantee

To avoid doubt:

• PlayFriends does not provide any redemption, withdrawal, cash-out, or conversion of Virtual Items into any currency, asset, or store of value.
  
  
• Virtual Items cannot be exchanged for cash, cryptocurrency, or other real-world value.
  
  
• You must not treat Virtual Items as an investment. You have no expectation of profit arising from holding or using Virtual Items.
  
  

If PlayFriends ever introduces a program that allows users to obtain real-world value in connection with the Services, it will be subject to separate, specific terms and may be provided by a different or regulated entity.

7.5 Adjustments, Forfeiture & Inactivity

We may, in our sole discretion:

• adjust, revoke, or cancel Virtual Items if we believe they were granted in error, obtained fraudulently, associated with chargebacks or payment disputes, or used in violation of this Agreement;
  
  
• impose limits or expiry rules on certain Virtual Items, as disclosed in the Services;
  
  
• modify Virtual Item mechanics, including acquisition, usage, and in-app rankings or rewards.
  
  

If your account is suspended or terminated in accordance with this Agreement, you will lose access to all Virtual Items associated with your account, and no refunds or compensation will be provided, except where required by applicable law.

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8. Payments, Refunds & Consumer Rights

8.1 Payment Processing

Purchases (including Diamonds and other paid features) are processed by third-party payment providers. By making a purchase, you authorize us and our payment providers to charge your chosen payment method.

You are responsible for:

• all charges incurred under your account,
  
  
• any applicable taxes and fees, and
  
  
• ensuring your payment information is accurate and up to date.
  
  

8.2 All Sales Final; Digital Content & Cooling-Off Rights

Unless required by law:

• all purchases of Virtual Items and other digital content are final and non-refundable.
  
  

By purchasing digital content (such as Diamonds and Gifts):

• you request immediate delivery, and
  
  
• you acknowledge and agree that you waive any statutory withdrawal or cooling-off rights (for example, under EU/UK consumer laws) to the maximum extent permitted by law, because the digital content is supplied immediately and cannot be returned.
  
  

Nothing in this Agreement limits or excludes any mandatory consumer rights that apply to you under the laws of your country (for example, EU/UK/EEA consumer protection rules, or other non-waivable rights).

8.3 Chargebacks & Disputes

If a payment is reversed, disputed, or charged back:

• we may cancel or deduct corresponding Virtual Items or benefits from your account,
  
  
• we may suspend or terminate your account, and
  
  
• we may recover amounts owed by lawful means.

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9. Intellectual Property & User Content

9.1 Our Rights

All rights, title, and interest in and to the Services (excluding User Content) are owned by PlayFriends or its licensors and are protected by intellectual property laws. This includes:

• software, code, and infrastructure,
  
  
• designs, logos, trademarks, and branding,
  
  
• text, graphics, audio-visual content, and layouts we create, and
  
  
• any AI models, tools, and related outputs we provide (except where stated otherwise).
  
  

You may not use our trademarks or branding without our prior written permission.

9.2 Your User Content & License to Us

You retain ownership of any intellectual property rights you hold in your User Content.

By creating, posting, or sharing User Content on or through the Services, you grant PlayFriends a worldwide, royalty-free, transferable, sublicensable license to:

• host, store, use, reproduce, adapt, modify, translate, distribute, publicly perform, publicly display, and create derivative works of your User Content,
  
  

for the purposes of:

• operating, providing, improving, and promoting the Services,
  
  
• developing new features,
  
  
• enforcing this Agreement and our policies, and
  
  
• protecting our users and the public.
  
  

This license:

• applies for the maximum duration permitted under applicable law, and
  
  
• continues even if you delete your account or remove the User Content (subject to the limitations below).
  
  

If you remove User Content or delete your account, we will stop displaying it publicly going forward, except that:

• copies may remain in backups or logs for a limited period;
  
  
• we may retain and use copies where reasonably necessary for legitimate business purposes (e.g., safety, legal compliance, evidence, and enforcement); and
  
  
• other users may still have copies of your User Content if they downloaded or saved it.
  
  

9.3 Name, Likeness & Identifiers

To the extent permitted by law, you also grant us the right to use:

• your username,
  
  
• profile image, avatar, and similar identifiers,
  
  

in connection with your User Content and for purposes of showcasing or promoting the Services (for example, screenshots of live rooms, leaderboards, or promotional materials that display your profile in context).

9.4 Your Responsibility for User Content

You are solely responsible for your User Content and for ensuring that it:

• complies with this Agreement, the Community Guidelines, and all applicable laws;
  
  
• does not infringe or violate any third-party rights (including copyright, trademark, privacy, or publicity rights);
  
  
• does not misrepresent the origin or authenticity of the content (for example, deepfakes without disclosure).
  
  

If your User Content includes third-party materials (such as music, images, or clips), you are responsible for obtaining all necessary rights and licenses.

9.5 Copyright Complaints

If you believe that content on the Services infringes your copyright or other intellectual property rights, you may contact us at support@playfriends.gg with a notice including:

• your contact details;
  
  
• a description of the work you claim is infringed;
  
  
• a description of where the allegedly infringing content appears in the Services;
  
  
• a statement that you have a good-faith belief that use of the content is not authorized; and
  
  
• a statement that the information in your notice is accurate and that you are authorized to act on behalf of the rightsholder.
  
  

We may respond, remove, or disable access to the content at our discretion and as required by law.

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10. Moderation, Enforcement & Appeals

10.1 Our Rights

To help keep the Services safe, we may, at our discretion and where permitted by law:

• monitor and review User Content (using automated and/or manual review),
  
  
• remove or limit access to any content,
  
  
• restrict certain features, decrease visibility, or apply other product measures,
  
  
• suspend, limit, or terminate accounts, or
  
  
• contact law enforcement or relevant authorities.
  
  

We may take these actions if we believe that content or conduct:

• violates this Agreement, the Community Guidelines, the Child Safety Policy, or applicable law,
  
  
• poses a safety, security, or integrity risk, or
  
  
• could harm other users, PlayFriends, or the public.
  
  

10.2 Transparency & Notice

Where reasonably possible and not prohibited by law, we will notify you of significant enforcement actions against your account or content and provide a general explanation of the reason (for example, “violation of child safety rules” or “hate speech”).

We are not required to disclose detailed internal review notes, automated risk scores, or proprietary detection logic.

10.3 Appeals

If your content is removed or your account is restricted or suspended, you may appeal using the in-app appeal mechanism (or by contacting us through the Support channels we specify).

We will review appeals in a timely manner, but we are not obligated to:

• provide a particular outcome, or
  
  
• restore content or accounts.
  
  

We may decline or stop reviewing appeals that are repetitive, abusive, or clearly unfounded.

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11. Data, Privacy & Security

Your privacy is important to us. Our Privacy Policy explains how we collect, use, share, and protect your data, including:

• account and profile information,
  
  
• usage and interaction data,
  
  
• device and technical information,
  
  
• voice and communication data processed for moderation and safety, and
  
  
• analytics and measurement data.
  
  

By using the Services, you:

• acknowledge that you have read the Privacy Policy, and
  
  
• consent to the processing of your data as described there, including processing of your voice data, interaction data, and engagement metrics.
  
  

We take reasonable and appropriate measures to protect your data, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of y

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12. Indemnification

You agree to indemnify, defend, and hold harmless PlayFriends and its officers, directors, employees, shareholders, affiliates, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Services,
  
  
• your User Content,
  
  
• your violation of this Agreement or any applicable laws, or
  
  
• your violation of any rights of another person or entity.
  
  

We may, at our discretion, assume the exclusive defense and control of any matter subject to indemnification. In that case, you agree to cooperate with our defense.

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13. Disclaimers

The Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to:

• implied warranties of merchantability, fitness for a particular purpose, non-infringement, and
  
  
• any warranties arising out of course of dealing or usage of trade.
  
  

Without limiting the foregoing, we do not warrant that:

• the Services will be uninterrupted, secure, or error-free;
  
  
• any defects will be corrected;
  
  
• any particular content, ranking, or Host will be available at any time;
  
  
• you will obtain any particular outcome (such as making friends, finding relationships, or earning rewards); or
  
  
• Hosts or other users will interact with you in any particular way or respond to your messages.
  
  

Nothing in this section is intended to limit or exclude any warranty that cannot be excluded under applicable law.

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14. Limitation of Liability

To the fullest extent permitted by law:

• PlayFriends will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or relating to your use of or inability to use the Services.
  
  
• Our total aggregate liability for any claim arising out of or relating to the Services or this Agreement will be limited to the greater of:
  
  
  
  • the amount you paid to us for access to the Services during the 12 months prior to the event giving rise to the claim, or
    
    
  • USD 100.
    
    

Nothing in this Agreement is intended to exclude or limit liability where such exclusion or limitation is not permitted by law, such as:

• liability for death or personal injury caused by negligence, or
  
  
• liability for fraud or fraudulent misrepresentation.
  
  

If the laws of your jurisdiction do not allow some or all of these limitations, they will apply to you only to the maximum extent permitted by those laws.

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15. Governing Law, Disputes & Class Action Waiver

15.1 Governing Law

This Agreement and your use of the Services are governed by the laws of Singapore, without regard to its conflict-of-laws principles, except where mandatory laws of your country of residence require otherwise.

15.2 Arbitration

Except where prohibited by law or where you are entitled to bring claims in your local courts as a consumer:

• any dispute, controversy, or claim arising out of or in connection with this Agreement or the Services shall be referred to and finally resolved by binding arbitration under the Singapore International Arbitration Centre (SIAC) Rules, which are deemed incorporated by reference into this clause;
  
  
• the seat of arbitration shall be Singapore;
  
  
• there shall be one arbitrator; and
  
  
• the language of arbitration shall be English.
  
  

We may seek injunctive or equitable relief in any court of competent jurisdiction to protect our intellectual property or prevent misuse of Virtual Items or the Services.

15.3 Class Action Waiver (Where Permitted)

To the fullest extent permitted by law, you agree to bring claims against PlayFriends only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

If this class action waiver is found to be unenforceable in relation to a particular claim or remedy, that part of the claim must be brought in a court of competent jurisdiction, and not in arbitration, and the remainder of this arbitration clause shall remain in effect.

15.4 Consumer Protection & Local Rights

If you are a consumer resident in a country where we are required by law to:

• apply the laws of your country of residence, or
  
  
• allow you to bring disputes in your local courts,
  
  

then this section does not limit those mandatory rights, and you may bring disputes in your local courts to the extent required by those laws.

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16. Export & Compliance

You agree to comply with all applicable export control, sanctions, and similar laws. You must not:

• use, export, re-export, or transfer the Services in violation of such laws, or
  
  
• use the Services for any purpose prohibited by such laws, including the development or distribution of weapons, or support of sanctioned entities.

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17. Changes to This Agreement & the Services

We may update this Agreement from time to time. When we make material changes, we will:

• update the “Last Updated” date above, and
  
  
• provide notice by suitable means, which may include in-app notifications, banners, or emails.
  
  

Where required by law, we will seek your consent to changes that materially affect your rights.

Your continued use of the Services after the updated Agreement takes effect constitutes your acceptance of the revised terms. If you do not agree to the updated Agreement, you must stop using the Services and delete your account.

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18. Notices & Communication

We may provide notices to you by:

• email,
  
  
• in-app messages or notifications,
  
  
• postings on the Services or our website, or
  
  
• any other reasonable method.
  
  

You are responsible for keeping your contact information (including email address) accurate and up to date in your account settings.

You may send legal notices to:

Wagmi Friend Pte. Ltd.
UEN: 202307889M

Email: support@playfriends.gg

For child safety concerns, please refer to the Child Safety Policy and contact childprotection@playfriends.gg.

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19. Miscellaneous

• Entire Agreement. This Agreement, together with the Supplemental Terms, constitutes the entire agreement between you and PlayFriends regarding your use of the Services, and supersedes any prior agreements or understandings.
  
  
• No Waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  
  
• Severability. If any provision of this Agreement is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
  
  
• Assignment. You may not assign or transfer this Agreement without our prior written consent. We may assign or transfer this Agreement, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets.
  
  
• Language. This Agreement may be provided in multiple languages. In case of conflict, the English version will prevail to the extent permitted by law.
  
  

Survival. Sections relating to Virtual Items, Intellectual Property, Moderation & Appeals, Data & Privacy, Indemnification, Disclaimers, Limitation of Liability, Governing Law & Disputes, Export & Compliance, and this Miscellaneous section will survive termination of your account and this Agreement.

20. Contact

If you have questions about this Agreement or the Services, please contact:

Email: support@playfriends.gg

If your query relates to child safety, please see our Child Safety Policy and contact us at:

Email: childprotection@playfriends.gg